What is Our Price Guarantee
We beat lower regular prices by 10% of the difference. If you find a lower regular price on an identical in-stock item at any retail location of a local competitor in Canada, just bring us the confirmation of the lower price and we'll BEAT that price by 10% of the difference.
Their sale price is our price. Bring us confirmation that an identical in-stock item is on sale at any retail location of a local competitor in Canada and we will match that sale price. Where the sale is offered in the form of a percentage discount we will match the discounted price on an identical item.
TERMS: This Price Guarantee applies to identical in-stock items at the Smoke ‘Em Diesel Performance retail location you visit. This guarantee does not apply to competitor online prices or offers. Smoke ‘Em Diesel reserves the right to verify the price and availability of the product at the local competitor location before honoring this offer. Price confirmation from a competitor must be presented to Smoke ‘Em Diesel during the effective dates of the competitor's flyer or within fifteen (15) days of any other proof of competitor pricing. This Price Guarantee excludes typographical or other errors, free offers, gifts with purchase, gift cards, gift certificates, rebates, clearance or close-out prices, credit or financing programs, used, damaged, returned, open box or display merchandise, delivery services, labour, or installation. Discount applied before taxes and environmental stewardship fees or other levies, if applicable. We reserve the right to limit quantities to an amount reasonable for residential and commercial retail. This price guarantee cannot be combined with any other offer. Ask an associate in store for details.
Retail Store Return Policy
Our Retail Store Return Policy applies only to purchases made at the Smoke ‘Em retail store(s). If you have made a purchase at one of our retail stores and wish to return an item, please return the item to any of our retail store locations. Please see below for full details.
If you have made an online purchase on store.smokem.ca and wish to return an item, please see our Online Return Policy below.
RETURN WITH A RECEIPT
An original receipt is requested for all exchanges or returns. Within 30 days from the date of your purchase, an exchange or return can be made for unused/unworn merchandise. All items must be returned in their original packaging. All refunds will be made in the same form of payment as the original purchase. You will be required to provide your name, telephone number and postal code for all return or exchange transactions.
RETURN WITH A GIFT RECEIPT
Returns using a gift receipt will be applied to a Smoke ‘Em Diesel Retail Store Merchandise Credit. The gift receipt will help us determine the price your gift giver paid. A gift receipt is documentation of the purchase only, and is not considered an original receipt. You will be required to provide your name, telephone number and postal code for the transaction.
RETURN WITHOUT A RECEIPT
If you wish to make a return and have lost your receipt, merchandise will be returned based on the lowest price the item was offered for sale within the 60 days preceding the return; and the refund will be applied to a Smokem ‘Em Diesel Store Merchandise Credit. If the amount of the return is less than $5.00, cash will be refunded. Items must be unused and unworn and in their original packaging. You will be required to provide government issued picture ID and provide your name, telephone number and postal code for the transaction.
MULTIPLE ITEM DISCOUNT RETURNS & "FREE ITEM" WITH PURCHASE RETURNS
When a regular priced item purchased during a "Buy One, Get One" event is returned, the discount on the second item is forfeited. The second item may be repurchased at the current selling price or both items can be returned for a full refund. Items purchased as part of a promotion offering a free item can be refunded with the return of all items. Individual items can be exchanged.
Should your purchase develop a manufacturer's defect within a reasonable amount of time, please return it to the store. An original receipt is required for a refund. Without a receipt, product will be returned based on the lowest price the item was offered for sale within the 60 days preceding the return; and the refund will be applied to a Smoke ‘Em Diesel Retail Store Merchandise Credit. You will be required to provide your name, telephone number and postal code for the transaction.
Smoke ‘Em Diesel offers a one-time price adjustment with an original receipt within 14 days of the original purchase. An original receipt must accompany a return/exchange receipt, gift receipt, or even exchange receipt to be eligible for a price adjustment.
Gift certificates cannot be redeemed for cash. After making a purchase, if you have a balance remaining in credit - unless it is $5.00 or less - we will re-issue the balance on a new gift certificate. Multiple gift certificate balances can be consolidated to one gift certificate
Smoke ‘Em Diesel Performance Ltd. reserves the right to change this policy with or without notice to its customers and will not be held responsible for any loss or damages suffered as a result of such changes.
If you require further information about our Retail Store Return Policy, please contact our Smoke ‘Em Diesel Corporate Office at 306-545-5911.
Online Return Policy
We want you to be fully satisfied with every item that you purchase from Smoke ‘Em Diesel. You may return the item within 30 days of the order date to the Smoke ‘Em Diesel retail store for a refund of the purchase price, minus the shipping, handling, gift wrap, and other additional charges. Your refund will be in the same form of payment originally used for the purchase.
- The item must be returned unused/unworn, in original product packaging, and with all paperwork, parts and accessories to ensure credit.
- If PayPal is used for payment, if you wish to return an item, the item must be returned to our retail location(s).
- If an Online Gift Certificate was used for payment and you return an item to one of our Smoke ‘Em Diesel retail stores, the refund will be in the form of a Smoke ‘Em Diesel Retail Store Credit or gift certificate.
- Any item that is assembled and/or not within its original product packaging with all paperwork, parts and accessories must be returned to a Smoke ‘Em Diesel retail store location and credit will be issued at the discretion of store management in the form of a Smoke ‘Em Diesel Retail Store Gift Certificate.
Please refer to our Return Instructions when returning your item. For returns to our warehouse, the postmark date of the return package will be considered the return date. If you need to return an item after 60 days, please contact our Customer Service Specialists at 306-545-5911.
Smokem.ca is not responsible for shipping, handling, gift wrap, and other additional charges for returned items.
Our Online Return Policy does not apply to all items, and is subject to change without notice. Please contact Smoke ‘Em Diesel Performance for conditions and return policy exceptions.
Our Online Return Policy applies only to purchases made on store.smokem.ca. If you have made a purchase at one of our retail stores and wish to return an item, please see our Retail Store Return Policy above.